Joowal’s Community Standards

At Joowal, we are building a community that is redefining how people collaborate. Our platform connects a diverse network of creators, from writers and designers to videographers, developers, and business professionals, all working across a broad range of industries. Every day, our members come together to bring their ideas to life, and we’re constantly inspired by their creativity, drive, and unique perspectives. To ensure Joowal remains a welcoming, respectful, and safe environment for all, we have established community standards as a guide for behavior on our platform. These guidelines outline what is acceptable within our community, shaping the way users interact and communicate, and serve as the foundation of our platform’s policies and reflect our values: respect, safety, inclusivity, support, and open-mindedness. As our community evolves, so will these standards. We have included examples of behaviors that are not allowed on Joowal; these examples are not exhaustive but meant to give you a sense of what is not tolerated. We encourage our members to report anything that does not align with these guidelines. Our aim is to create an exceptional experience for everyone, and we ask all community members to respect and uphold these standards. Integrity and Authenticity To uphold the platform's integrity and ensure authentic experiences, we actively work to prevent any misuse or abusive behavior that might compromise our community's trust. Any deliberate attempts to exploit platform features or manipulate our tools will result in the permanent suspension of user accounts. Account Integrity Multiple Accounts Each user may only have one account to buy or sell services. Creating multiple accounts can be misleading to other users and is considered a manipulation of our system, which is strictly prohibited. Violating this rule can lead to permanent account suspension. Creating multiple accounts is prohibited for reasons including, but not limited to: • Gaining an unfair competitive edge • Misleading or harassing others via messaging or orders • Engaging in fraudulent activity • Circumventing restrictions or bans placed on a previous account • Breaching Joowal’s Terms of Service or Community Standards Do not share your personal credentials (personal email, payment details, passwords) with others to create multiple accounts on your behalf. Fake Identity Using a false identity to mislead others is prohibited on Joowal. This includes: • Posing as another person or entity by providing fake names, photos, genders, or any fictional details in your profile • Presenting forged documents for identity verification • Using AI-generated visuals or videos to impersonate someone else or misrepresent yourself • Employing automated tools to falsify your actual location • Creating a profile with personal details on behalf of someone else Accounts discovered to be misrepresenting identities will be permanently suspended. Misrepresentation Misrepresentation is defined as fraudulent, negligent, or innocent misstatements, or an incomplete statement of a material fact. On Joowal, it is prohibited to: • Provide misleading information in your profile, skillset, or professional background • Display badges, ratings, or credentials that you haven’t earned in your profile or gig descriptions • Copy content (such as descriptions or packages) from other users’ listings • Raise prices or offer services outside of your initial agreement (bait-and-switch tactics are unacceptable) • Misrepresent yourself or allow others to represent you in your services without transparency • Use content or intellectual property that you do not have rights to • Impersonate Joowal employees or use 'Joowal' in your username to mislead others Inauthentic Behavior Spam Spam disrupts the user experience and undermines platform integrity. Examples of spam include: • Sending unsolicited, repetitive, or irrelevant messages • Using automated tools to distribute bulk messages • Contacting users about unrelated services, services, or topics • Soliciting donations or requesting free work If you encounter spam, please report it immediately. Feedback Manipulation Our review system ensures transparency and trust within the Joowal community. Manipulating reviews in any way is strictly prohibited. This includes: • Leaving or soliciting fake reviews • Buying or selling services solely to boost ratings • Pressuring clients to leave positive feedback or threatening them to avoid negative reviews Any violations may lead to the permanent suspension of related accounts. Service Cancellations and Time Extensions Joowal aims to provide a fair and transparent experience for both buyers and sellers. To maintain this balance: • Service Cancellations: Users can no longer initiate service cancellations. If there are issues with the service or a delay, sellers have the opportunity to request a one-time time extension. This extension request can be approved or rejected by the buyer. • Automatic Cancellations: If an order is delayed for more than 24 hours, it will automatically be cancelled. This ensures that buyers are not left waiting indefinitely for a service. Reporting Abuse We encourage our users to report any activity that violates these standards. However, misuse of reporting tools, such as filing repeated or baseless complaints, will not be tolerated. Joowal reserves the right to take action against such behavior. Manipulation Attempts to manipulate Joowal's tools, features, or systems harm the community and are strictly forbidden. Examples include: • Excessive cancellations • Sending incomplete, partial or empty deliveries • Sending multiple requests on the same issue without allowing for a response from our Customer Support team Any form of attempt to access the platform through unauthorized methods, affect and manipulate the Joowal’s system, offer to sell/buy Joowal accounts, scrape data from the platform, or undermine the security and integrity of our marketplace in any way are strictly prohibited.   Illegal and Prohibited Services We encourage users to explore a great variety of creative and professional services. However, certain services are strictly restricted on our platform for reasons such as user safety, alignment with our policies, or compliance with legal regulations. Some services carry potential privacy or financial risks, while others are inconsistent with the values we uphold as a community. The examples provided here are not exhaustive. Joowal may revise its list of prohibited services over time and take appropriate actions against activities that, while not explicitly mentioned, violate the intent of these policies by posing threats or harm. Illegal Services Joowal expects all users to comply with applicable laws and regulations. Users must not offer or request services that involve or support unlawful activities. This includes services that promote, facilitate, or encourage any form of illegal conduct. If you come across any offerings that might violate these policies, please report them. Joowal reserves the right to report illegal activities to law enforcement agencies when necessary. Accounts found to engage in such activities will be permanently suspended. Prohibited Services Services with the potential to cause harm to our users Joowal prohibits services or activities that might directly or indirectly cause harm to users, others, or animals. This includes risks to physical safety, societal well-being, or individual rights and freedoms. Users may not offer, agree to provide, or request services that: • Promote or facilitate the production, use, or trade of prohibited or dangerous goods, such as firearms, ammunition, drugs, or other controlled substances. • Involve or endorse any form of sexual exploitation, abuse, or human trafficking. • Provide false or misleading documents, including the creation or alteration of official documents like IDs, passports, bank statements, or certificates. • Contain content that glorifies or incites violence, criminal acts, or harmful behavior against individuals, groups, or animals. • Intend to spread or encourage fake news, disinformation, or misinformation. • Offer professional services that require certifications or qualifications, such as legal, financial, or tax advice, without proper credentials. • Attempt to hack or gain unauthorized access to accounts, networks, or systems to retrieve sensitive personal or financial information. • Contribute to cybersecurity threats, such as distributing malware, phishing, doxxing, impersonation, or launching cyberattacks like DDoS. Accounts involved in any of these prohibited activities will face permanent suspension. Services posing financial risks Joowal takes the security of users’ financial information very seriously and prohibits services that could jeopardize financial safety. Any services that require access to another user's sensitive financial data are not allowed. Prohibited financial services include, but are not limited to: • Opening, managing, or altering financial accounts on behalf of others. • Providing loans, engaging in currency or cryptocurrency transactions, or trading binary options or other financial instruments. • Cryptocurrency mining services. • Removing negative credit history or offering credit repair services for individuals, entities, or government institutions. • Selling or offering trading signals, pre-designed strategies, or indicators. User accounts involved in violation of this policy will be permanently suspended. Services That Can Pose Financial Risks to Our Users Joowal prioritizes the financial security of all users and is committed to safeguarding their private financial information. Services that might compromise sensitive financial data are strictly forbidden on our platform. Users must not offer, request, or agree to provide services that require access to another user’s financial information. Prohibited services include, but are not limited to: • Opening, managing, or modifying financial accounts on behalf of others. • Offering loans, trading or selling currency or cryptocurrency, or engaging in binary options trading or other financial instruments. • Cryptocurrency mining services. • Credit repair services, such as removing negative remarks from credit scores or histories. • Selling or providing trading strategies, indicators, or signals. Services That Infringe on Third Parties’ Terms of Service Joowal encourages users to respect the rules and policies of other companies, organizations, and platforms. A third party refers to any entity apart from Joowal that is indirectly associated with the services being offered or requested. Users must not engage in activities that violate the terms of service of third parties. Before creating a service listing, sellers are urged to review the policies of any third-party services involved. Likewise, clients should avoid requesting services that conflict with third-party terms. Joowal reserves the right to take action, including account suspension, against users who breach these policies or third-party agreements. Services That Violate Intellectual Property Rights As part of our commitment to protecting creativity and adhering to intellectual property (IP) laws, Joowal strictly prohibits services that infringe on the IP rights of individuals or organizations. Actions may be taken against users who provide or request such services to preserve the integrity of our creative community. Misleading or Deceptive Services To protect users from fraudulent activities, Joowal does not allow services designed to mislead, manipulate, or present deceptive content. Prohibited activities include, but are not limited to: • Deepfakes: Content significantly altered to change its original meaning, context, or understanding (e.g., using AI or other technologies). Deepfakes, especially those created without consent, pose risks of misinformation and illegal activities and are not allowed on Joowal. • Fake Reviews: Reviews (written, video, or otherwise) that do not reflect genuine experiences or honest opinions. • Fake Engagement or Traffic: Artificially boosting metrics such as views, likes, followers, or website traffic using bots, click farms, or other illegitimate techniques. • Promising Financial or Personal Outcomes: Services that guarantee specific results outside the seller's control, including: o Assisting in account recovery for online platforms (e.g., Facebook, Shopee). o Specific monetary earnings or specific profit/return rate on an investment o Wins, higher levels, in-game currency, or profits in any game or app o Results related to healing or treating medical issues or promises of mind control Accounts found in violation of these rules will face permanent suspension to maintain the platform’s integrity. Academic and Workplace Dishonesty At Joowal, we strongly oppose any form of dishonesty in academic or professional environments. Our platform prohibits services that involve completing assignments, exams, or workplace tasks intended to be the personal effort of the individual requesting them. Users are expected to uphold the ethical guidelines, honor codes, or internal policies of their academic institutions or workplaces when seeking services on our platform. Joowal values academic and workplace integrity and does not tolerate activities that undermine authenticity, honesty, or ethical standards. We strictly forbid offering, requesting, or agreeing to services such as: • Completing homework, exams, or tests. • Finishing job application assignments or workplace tasks intended for personal evaluation. By adhering to this policy, we aim to maintain the highest standards of academic and professional ethics. Services That Involve Sharing Personal Information of Third Parties Protecting privacy is a priority at Joowal. To ensure compliance with privacy laws and policies, services must use data that is specific to each order and strictly business-related. Do not offer, request, or agree to services that involve the unauthorized sharing of personal or sensitive information belonging to others. Examples of prohibited activities include: • Sharing personal details such as email addresses, passwords, or physical addresses. • Selling or distributing pre-made lists containing individuals’ personal data. • Scraping social media platforms to collect information about others. • Sharing sensitive details such as identification card numbers, credit card data, or social security numbers. We are committed to maintaining the privacy rights of our community and ensuring the responsible handling of personal data. Medical-Related Services To protect the health and well-being of our community, Joowal prohibits all medical-related services, including those related to physical or mental health care, treatments, or supplies. Prohibited services include: • Offering medical treatment, advice on health conditions, or pharmaceutical consultations. • Selling medical drugs, equipment, or pharmaceutical supplies. • Providing fake or fraudulent medical documentation, such as test results. • Claiming to treat or heal diseases like cancer, diabetes, depression, or COVID-19. • Creating or promoting misinformation about COVID-19 or other health-related topics. We uphold this policy to ensure safety and prevent the spread of misinformation within our community. Services Outside the Joowal Catalog Joowal's catalog reflects the ever-evolving digital marketplace. As trends shift, we occasionally update our offerings, and some services may be discontinued to align with current demands. If your service is no longer supported, we will notify you of its removal. This is a chance to innovate and explore services that align with the latest buyer needs.   Objectionable Content and User Safety Adult Content and Sexual Activity Joowal prohibits all forms of adult and sexually explicit content to maintain a safe and professional environment. Any such content detected or reported will be removed, and involved users may face permanent suspension. This policy applies to all services, portfolios, deliverables, and AI-generated materials. Strictly prohibited are: • Nude or adult-related images or videos. • Offering or requesting sex, sexual partners, or sexually charged conversations. • Non-consensual content or practices such as sextortion (blackmail with sexual content). • Child or child-like sexual content, including AI-generated materials. • Depictions of sexual violence, fetish scenarios, or sexually denigrating content. • Sexually explicit content (unless qualifying under the “Documentary Exception” described below). Child Sexual Abuse Material (CSAM) is strictly prohibited and will be immediately reported to relevant authorities. Joowal enforces a zero-tolerance policy for such materials, and accounts violating this policy will be permanently suspended. Documentary Exception Joowal allows nudity only when it serves a legitimate educational, scientific, or artistic purpose, and when it is not presented gratuitously. Examples include: • Medical or educational content, such as breastfeeding demonstrations. • Cultural or indigenous depictions in proper context. Content that exploits such contexts for sexual gratification or shock value will not be permitted. Hate Speech and Discrimination Hate Speech Hate speech includes any content intended to incite violence, hatred, or discrimination against individuals or groups based on characteristics such as race, ethnicity, skin color, gender identity, religion, age, or disability. Examples of prohibited activities include: • Using dehumanizing or violent speech targeting individuals or groups. • Employing ethnic or racial slurs or derogatory language. • Glorifying hate groups, their members, or their ideologies. • Sharing hate symbols, such as swastikas, gestures, or numerical codes tied to hateful ideologies. Hate speech violations are treated with utmost seriousness, and Joowal may exercise broad discretion when removing such content or suspending accounts involved. Permitted Content Related to Hate Speech Joowal however, allow content aimed at: • Researching hate speech. • Raising awareness about hate speech and its consequences. • Preventing hate speech practices. Discrimination, Harassment, and User Well-Being Policies Discrimination Joowal prohibits any form of discrimination, including unequal treatment or exclusion of individuals based on their real or perceived characteristics such as race, ethnicity, skin color, sexual identity, gender identity, marital status, religion, age, or disability. We believe in creating equal opportunities for everyone and do not tolerate actions or content that support discriminatory ideologies or behaviors. Prohibited Actions: • Refusing to interact or work with individuals or groups based on the above characteristics. • Offering, agreeing to provide, or requesting content that supports discriminatory ideas or groups. • Sharing or glorifying content tied to discriminatory ideologies. If you encounter discrimination on Joowal, please report it immediately. Violations of this policy will be investigated on a case-by-case basis, and accounts involved may be permanently suspended. Harassment and Abusive Conduct Joowal strictly prohibits harassment or abusive behavior of any kind, ensuring the platform remains a respectful and professional environment for all users. Examples of Prohibited Harassment Include: • Bullying or intimidating behavior. • Sexual advances, inappropriate personal questions, or innuendos. • Offensive comments or culturally insensitive language. • Discrimination in communication based on personal characteristics. • Sharing or distributing harassing, disturbing, or derogatory materials. Sellers are also prohibited from sharing any client data, including personal information, with third parties unless explicitly agreed upon by the client. Breaches of confidentiality may result in permanent account suspension. If you experience or witness harassment on Joowal, please report the behavior immediately. Self-Harm and Suicide Content that promotes or glorifies self-harm, suicide, or eating disorders is strictly prohibited. Prohibited Actions Include: • Offering, agreeing to provide, or requesting content that portrays self-harm or suicidal ideation. • Glorifying or normalizing eating disorders, self-harm, or suicidal behaviors. If you encounter someone expressing suicidal thoughts or self-harm, we urge you to contact local authorities immediately and report the incident to Joowal for intervention.   Violence, Unlawful Behavior, and Integrity Policies Violence and Incitement Joowal prioritizes the safety and well-being of its community, prohibiting threats, incitement, or glorification of violence. Threats or language that encourages unlawful conduct, whether toward individuals, groups, animals, or the public, will be taken seriously and may involve law enforcement if deemed an imminent threat. Prohibited Actions: • Threatening violence against community members, groups, Joowal employees, or Joowal as a company. • Sharing or creating content that incites or glorifies violence, including approval of genocides, terrorism, or similar actions. • Sharing hate symbols tied to violent ideologies (e.g., swastikas or similar imagery). • Offering, agreeing to provide, or requesting services that threaten, promote, or glorify acts of violence. • Provoking or encouraging others to break the law or engage in questionable activities. Dangerous Organizations and Individuals Joowal does not allow any affiliation with, or content supporting, dangerous organizations, individuals, or ideologies that promote violence, hate, or conspiracy theories. Prohibited Actions: • Promoting or glorifying dangerous organizations, their members, or their ideologies. • Offering, agreeing to provide, or asking for services linked to violent or extremist groups, propaganda, or conspiracy theories. • Creating or supporting content related to criminal, terror, extremist, or hate groups. Permitted Exceptions: • Services that research dangerous organizations for academic or awareness purposes. • Services intended to prevent terror, extremism, or criminal activities. Misinformation and Fake News False or misleading information that can harm individuals or public trust is strictly prohibited on Joowal. This includes creating, promoting, or distributing misinformation, whether accidental or intentional. Prohibited Actions: • Offering or requesting services that create or share fake news or misinformation, including political content. • Using generative AI or automation to spread misinformation via deepfakes, automated scripts, or bots. • Spreading misinformation regarding health, safety, politics, or other sensitive matters. Permitted Exceptions: • Services aimed at researching or preventing the creation and spread of misinformation or fake news. Election Integrity and Political Content Joowal upholds the integrity of democratic processes, prohibiting attempts to undermine elections or spread misinformation that destabilizes public trust in these systems. Prohibited Actions: • Offering or requesting services to interfere with elections or democratic processes. • Sharing misleading information about voting procedures or infrastructure. • Promoting violent behavior or inciting the destruction of election processes. • Misrepresenting affiliations with political entities, candidates, or officials. • Using generative AI to create content intended to undermine elections. Permitted Exceptions: • Content presented as caricature, satire, parody, or meme, provided it is clearly identifiable as such. If you encounter behavior that violates these policies, report it immediately for review and action. Accounts in violation may face permanent suspension.   Intellectual Property Policies At Joowal, we are committed to fostering a community that respects intellectual property (IP) rights in compliance with Malaysian laws, such as the Copyright Act 1987, Trademarks Act 2019, and other applicable regulations. These policies aim to protect the rights of creators and businesses while ensuring a fair and legal platform for all users. Intellectual Property Claims Joowal recognizes and respects third-party IP rights. User-generated content (UGC) on our platform must adhere to IP laws, and any claims of copyright or trademark infringement will be addressed promptly. Process for IP Claims: 1. Rights holders or authorized representatives may submit a report of IP infringement to Joowal. 2. Joowal may request additional documentation, such as proof of ownership, to verify claims. 3. Content found to infringe upon copyrights or trademarks will be removed or access disabled. Examples of Infringement: • Copyright Infringement: Unauthorized use, reproduction, or distribution of copyrighted materials. • Trademark Infringement: Unauthorized use of registered trademarks or confusingly similar marks. Malaysian Context: Under the Copyright Act 1987, original works such as art, music, films, and software are automatically protected. Similarly, under the Trademarks Act 2019, unauthorized use of registered trademarks can lead to legal penalties. Prohibited Services To protect IP rights and comply with the IP laws, Joowal prohibits services that: • Copy, distribute, or engage in digital piracy (e.g., torrent sites, illegal streaming platforms). • Involve the use of hacked or cracked software, apps, themes, or games. • Remove watermarks or copyright marks without permission. • Resell others’ work as original without significant transformation or added value. Accounts involved in IP rights infringement may face permanent suspension. Non-Original Design Standards Joowal values creativity and originality. Designers, artists, and creators must ensure that their work is authentic and does not infringe on others' rights. Key Standards: • Do not misrepresent or sell others’ work as your own. • When using existing creative elements, ensure they are transformed into unique, original designs. • Delivered work must not be previously published elsewhere unless disclosed and agreed upon. Permitted Similar Elements: • Generic shapes and functional designs (e.g., circles, squares, wheels). • Ideas not eligible for copyright, such as facts, short phrases, and common genre elements. Stock Images and Templates: • Use only authorized stock images and templates with proper licensing. • Ensure significant transformation or customization in the final deliverables. Responsible Digital Creation Joowal emphasizes respect for third-party rights and transparency in digital creation. Guidelines for Responsible Use: • Respect Third-Party Rights: Adhere to the terms of service and IP policies of any external platforms or content used. • Transparency: Clearly disclose the use of third-party content and verify licensing. • Mutual Respect: Maintain open communication between clients and sellers to ensure compliance with IP laws. Profit Arbitrage Prohibition Profit arbitrage—reselling others’ work "as is" for financial gain without transformative use—is strictly prohibited on Joowal. Permitted Use: • Using others' work with proper licensing as part of a transformative final product (e.g., background designs in videos). Prohibited Use: • Reselling purchased designs, images, or other content without significant changes or added value. Joowal is dedicated to promoting a thriving, creative, and lawful digital marketplace. Users found violating IP laws or Joowal’s IP policies will face penalties, including account suspension and legal action under Malaysian IP laws.   Artificial Intelligence (AI) Generated Content Policy Joowal embraces the use of emerging technologies, including generative artificial intelligence (AI) tools and programs, to foster creativity and innovation. However, users utilizing AI-generated content must adhere to Joowal’s policies and applicable Malaysian laws, such as the Copyright Act 1987, Personal Data Protection Act 2010, and Communications and Multimedia Act 1998, as well as our Community Standards. Guidelines for AI-Generated Content Sellers must: 1. Ensure Proper Rights and Licenses: o Verify ownership or permissions for all AI-generated content, including copyrights, trademarks, and licenses where required. o Ensure compliance with applicable Malaysian intellectual property and privacy laws. 2. Avoid Infringements: o Content found to violate Joowal’s Community Standards, intellectual property rights, or laws will be removed, and accounts may face permanent suspension. 3. Adhere to External Policies and Laws: o Follow the terms of service of AI tools and platforms used. o Comply with Malaysian data protection and privacy laws, ensuring no personal data is misused. 4. Deliver Customized Work: o Provide tailored services for each order. 5. Clearly identify use of AI in service description 6. Prevent Harmful Uses: o Do not use AI tools to create or deliver content that spreads misinformation, infringes on consent, or involves unlawful activities. o Prohibited uses include:  Deepfakes (audio, video, or images) for deceptive, sexual, or malicious purposes.  Fake accounts, AI-generated imposters, or other misleading content. Client Preferences and Communication Clients who prefer non-AI-generated work should clearly communicate this preference to sellers before placing orders. Sellers must be transparent about their use of AI tools if requested by the client. Reporting and Ethical Use Joowal encourages users to report any unethical behavior or misuse of generative AI tools. Misconduct, such as spreading misinformation or violating consent, will result in corrective action, including content removal and potential account suspension. Adapting to Trends in AI Joowal is committed to staying updated with the evolving use of AI tools and technologies. Our policies will be reviewed and updated as necessary to reflect new trends, legal developments, and technological advancements.   Minors Policy Joowal is committed to ensuring a safe and lawful platform, in compliance with Malaysian laws such as the Employment Act 1955, Child Act 2001, and Communications and Multimedia Act 1998. All users must meet the legal requirements below when engaging with Joowal. Age Restrictions 1. Legal Age to Register: o All users must be at least 18 years old and of legal capacity to enter into binding contracts under Malaysian law. o Users aged 13 to 17 may only access Joowal through an account owned by their parent or legal guardianand with explicit consent. o Users under 13 years of age are strictly prohibited from using the platform. Services Involving Minors Some services may involve minors as participants. Specific rules apply in such cases: 1. When the Minor is the Service Provider: o The Joowal account must be owned and operated by the minor’s parent or legal guardian. o This must be clearly stated in the sellers’s profile description and Gig details. 2. When the Service Involves Minor Participation: o If a Service inherently involves minors (e.g., photography of children’s products), this must be explicitly clear in the service description. o Sellers, parents, or guardians must ensure compliance with the Child Act 2001 and any relevant child labor laws. 3. Prohibited Services for Minors: o Users under 18 cannot participate in or provide services such as:  Dance lessons  Modeling  Greeting cards or videos  Services labeled as “Your Message On...” Zero Tolerance for Sexually Explicit Content Involving Minors Joowal strictly prohibits any content that depicts or exploits minors in a sexually explicit, suggestive, or violent manner. This includes but is not limited to: 1. Prohibited Content: o NSFW or lewd illustrations and voiceovers involving minors. o Erotic stories or depictions of minors in suggestive contexts. o Lolicon (loli) or shotacon (shota) illustrations or voiceovers. o Deepfakes involving minors. o AI-generated or real content depicting minors in sexually suggestive, exploitative, or violent ways. 2. Immediate Reporting: o Any material identified as Child Sexual Abuse Material (CSAM) will be reported immediately to the Royal Malaysia Police (PDRM) and other relevant authorities for further action. 3. Platform Action: o Joowal reserves the right to remove content at its discretion if it includes minors in any inappropriate context. o Accounts found in violation of this policy will be permanently suspended and, where necessary, referred to law enforcement authorities. Parental and Guardian Responsibility Parents or legal guardians managing accounts on behalf of minors or engaging minors in their services must: • Follow Malaysian child labor laws and ensure the minor’s safety, consent, and welfare at all times. • Monitor all activities conducted through the account to comply with Joowal policies and Malaysian legal requirements. Joowal remains committed to fostering a safe, responsible, and compliant environment for all users.