Joowal Privacy Policy

1. Introduction

We value your trust and are committed to protecting your privacy.

This Privacy Policy outlines how Joowal collects, uses, discloses, and protects your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable laws. By using our platform, you agree to the practices described in this policy.

2. Data Collection

We collect personal data to provide, maintain, and improve our services. This data includes:

• Account registration details (e.g., name, email address, phone number, and password).
• Profile information (e.g., profile picture, skills, services offered, and descriptions).
• Payment details (e.g., bank account information or payment processor details).
• Communication data (e.g., messages, feedback, and reviews).

• Device and usage
• Cookies and similar technologies to enhance user experience.

• Data from payment processors, social media accounts (if linked), or other integrated services.

3. Use of Personal Data

We use your personal data for the following purposes:

• To provide and manage our platform’s services.
• To process payments and facilitate transactions.
• To personalize user experience and improve service quality.
• To communicate with you about updates, promotions, and support.
• To monitor and ensure compliance with our Terms of Service.
• To comply with legal obligations and resolve disputes.

4. Sharing of Personal Data

Joowal does not sell your personal data. However, we may share your data with the following parties:

a. Service Providers: Third-party vendors that support our platform (e.g., payment processors).

b. Legal and Regulatory Authorities: When required by law or to protect Joowal’s rights and property.

c. Other Users: Certain information (e.g., username, profile details, and service listings) is visible to other users on the platform.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inactive accounts may have their data anonymized or deleted after 12 months.

6. Security of Personal Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure. Users are encouraged to maintain the confidentiality of their account credentials.

7. Your Rights

Under the PDPA, you have the following rights:

• Access and Correction: Request access to or correction of your personal data.
• Withdraw Consent: Withdraw your consent for specific data uses (e.g., marketing communications).
• Restrict Processing: Request limitations on how your data is processed.
• File a Complaint: Lodge a complaint with the relevant authorities if you believe your data rights are violated.

To exercise your rights, please contact us at hello@joowal.com

8. Cookies

Joowal uses cookies and similar tracking technologies to enhance user experience and analyze platform usage. Users can manage cookie preferences through browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. Joowal is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing personal data.

10. International Transfers

If your data is transferred outside Malaysia, we ensure that appropriate safeguards are in place to protect your information in compliance with PDPA.

11. Updates to this Policy

Joowal may revise this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review the policy regularly.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at hello@joowal.com