Frequently Asked Questions

To become a seller on Joowal:

• Create an account at joowal.com.
• Complete your profile, including a photo, a clear bio, and relevant skills or experience.
• Navigate to the "Create a Service" tab and publish your first service offering.
• Once approved, your service will appear in the marketplace, ready to attract buyers.

Joowal allows sellers to offer digital services within categories like graphic design, writing, programming, marketing, video editing, voiceovers, and more. If your service doesn’t fit an existing category, suggest it by emailing hello@joowal.com.

Joowal deducts a 20% commission from the price you set for your service.

No, there’s no cost to create an account or list your services.

To create a service listing:

• Choose a clear title describing your service.
• Write a detailed description outlining what the buyer will receive.
• Set your price for the service.
• Upload high-quality images or portfolio samples to showcase your work.
• Use relevant keywords to make your service easier to find.

Yes! Navigate to your dashboard to make edits. Changes to pricing, descriptions, or deliverables may require re-approval.

Absolutely! Joowal encourages sellers to offer Basic, Standard, and Premium packages to cater to different budgets and needs.

Your listings must not:

• Include copyrighted material without proper licenses.
• Offer services that violate Joowal’s policies or local laws.
• Contain misleading, false, or incomplete information.
• Involve illegal or inappropriate content.

Refer to Joowal’s Community Guidelines for more details.

You will receive an instant notification via email and your Joowal dashboard. Ensure notifications are enabled in your account settings.

Sellers cannot initiate cancellations. If needed, you can request a delivery extension. The buyer will decide whether to approve or reject your request.

If you miss the deadline, you may request an extension. If you fail to deliver after the extension, the order will be cancelled, the buyer will be refunded, and your rating may be affected.

Yes, request a time extension through the order page. The buyer must approve the extension. If they reject it, the original deadline remains.

Joowal takes a 20% commission, so you keep 80% of your earnings.

To withdraw earnings:

• Go to your dashboard and click “Withdraw Funds.”
• Select your preferred payment method.
• Ensure your payment details are accurate to avoid delays.

Earnings become available 14 days after an order is marked as complete. This ensures buyer satisfaction and protects both parties.

Yes, a small processing fee may apply depending on your chosen payment method. Check your dashboard for specific details.

For disputes:

• Communicate with the buyer to resolve the issue.
• If unresolved, escalate it to Joowal Support with all relevant details.

Maintain clear, polite communication. If the issue persists, escalate it to Joowal Support through the Help Center.

Yes, contact Joowal Support with evidence, and they will investigate.

Violations may result in warnings, suspensions, or permanent bans. Serious cases are escalated to authorities. Review our Community Guidelines for compliance.

Click on the "Sign Up" button on the homepage. You can register using your email. Once registered, complete your profile to start purchasing services.

Use the search bar or browse through categories to find services. Apply filters like price range and seller rating. Review seller profiles, ratings, and service descriptions to find the perfect fit.

Sellers offer three tiers of services:

• Basic: Covers the essentials.
• Standard: Includes additional features or services.
• Premium: Offers the most comprehensive solution with maximum features or customization.

Each package has specific deliverables and pricing, so review them carefully to select the best option for your needs.

To place an order:

• Choose a package (Basic, Standard, or Premium).
• Click “Order Now.”
• Fill out the order requirements form.
• Complete the payment to confirm your order.

The seller will begin working based on your instructions and the delivery timeline. You can communicate with them through Joowal's messaging system to clarify or discuss updates.

Payments are processed securely. Your payment is held in escrow until the order is delivered and approved by you. Only then is it released to the seller.

Joowal does not allow buyer-initiated cancellations. Sellers may request a delivery extension, but if the order is late after the extension, it will be automatically canceled, and you will receive a full refund. The seller’s ratings will be affected by the failure to deliver the service.

Refunds are issued in the following situations:

• Automatic cancellations due to late delivery.
• Disputes resolved in your favor.

Refunds are credited to your Joowal account balance for future purchases.

Buyers pay the service cost (set by the seller), a service fee (10% of job cost and RM6 if the service cost is under MYR100), and tax. The exact fee is displayed before payment.

Yes. Click on the “Contact Seller” button on their profile to discuss your project and clarify any questions before ordering.

Check the seller’s profile for ratings, reviews, and response times. Sellers with high ratings and consistent positive feedback are more likely to deliver quality work.

To ensure the final delivery aligns with your vision:

• Provide clear and detailed instructions when placing the order.
• Share reference materials or examples for clarity.
• Communicate regularly with the seller throughout the process for updates or clarifications.

Revisions depend on the seller’s package. Some packages include a set number of revisions, while others may charge extra. Check the seller’s terms before ordering.

If a seller doesn’t respond within a reasonable time, contact Joowal Support for assistance.

Track your order status in the “My Orders” section. You can also communicate directly with the seller through the messaging system for updates.

If you are unhappy with the delivery, you can request revisions if included in the package.

Yes, we encourage buyers to leave feedback. After the order is completed, you can leave a review and rating. Your feedback helps improve the community and allows sellers to enhance their services.

Yes, Joowal prohibits:

• Services that violate intellectual property laws.
• Illegal or unethical activities.
• Inappropriate or offensive content.

Refer to our Joowal Community Guidelines for more details.

If you encounter a seller or service that violates Joowal policies, email us at hello@joowal.com. Provide detailed information, and our team will investigate promptly.